News & Events

More than 611,000 online gambling customer accounts requested self-exclusion

After online gambling has been confirmed as the biggest gambling sector in the UK on the latest Gambling Commission statistical report, one figure emerged as worrying: More than 611,000 online gambling customer accounts requested self-exclusion just within April 2015 and March 2016. The number of online exclusions last fiscal year was probably increased by commission requirements for online operators to offer automated self-exclusion in licence conditions that took effect in October 2015 (page 10).

BACTA CEO stressed that the industry needs to focus more on responsible gambling

“We need to do more to instil a culture of social responsibility rather than focus too heavily on its mechanics (...)” said BACTA CEO John White on his speech at he BACTA Convention 2016, where more than 240 members of UK trade association BACTA and guests came together to discuss the key issues affecting the industry.

CSR Award attributed to Maltco

In the first edition of the Malta Gaming Awards, the Corporate Social Responsibility Award was presented to Maltco Lotteries. The award was the industry acknowledgement for all the CSR measures and projects developed by Maltco this past year. Maltco, that is worldwide known for pursuing the highest standards of CSR saw this award as a recognition from their industry peers and thanked all the team at Maltco Lotteries, including their 250 partners and agents that helped raise the CSR practices within the company.

The ICO is targeting companies promoting online gambling websites

The Information Commissioner’s Office (ICO) is targeting more than 400 companies believed to be using people’s personal details to promote online gambling websites. David Clancy, ICO anti-spam investigations manager alerted that fines can reach up to £ 500,000 if companies don’t comply to the law in one of the most extensive investigations the ICO ever led and comes just after one month of the new ICO code of practice launching.

ICC proposes to force players to hand over their mobile phones

Anti-Corruption Unit (ACU) has urged the International Cricket Council (ICC) to consider a proposal to force players suspected of match-fixing to hand over their mobile phones. Sir Ronnie Flanagan, Chairman of the ACU expects his proposal to be discussed by the ICC board in 2017 and is seeking the power to examine players’ personal devices, including messaging applications such as WhatsApp and Snapchat. 

ICSS Group CEO Delivers TEDx Talk

“Sport has the unique ability to unite people, communities and nations. It is a great equalizer. For young or old, rich or poor, your status, wealth or heritage makes no difference.” CSS Group CEO Michael Hershman delivers an inspiring TEDx Talk focusing on safeguarding sport values. In front of a young audience, Mr. Hershman gave an eloquent and entertaining speech urging people to unite around the essential values of sports. 

RGOAL will be one of the sponsors of SIGMA 2016

RGOAL will be one of the bag inserts sponsors for this year SIGMA. To be realized during 16th-20th of November on the Intercontinental Arena in Malta, SIGMA'16 promises to be an excellent opportunity to discuss Responsible Gambling within the thriving gambling industry based in Maltese soil. Don't forget to look into your delegate bag to discover what RGOAL left there for you!

Tennis Integrity Unit Briefing Note - October

The Tennis Integrity Unit just published their latest press release in which the most recent statistics for the period from July to September are made available as “Match Alert Data” as well as the most recent “Player Sanctions and Appeals Update”. The next briefing will be available in early January 2017.

Sky Betting & Gaming - charitable endeavor bypassed all expectations (

The first ever Sky Betting & Gaming charity gala ball at the Royal Armouries in Yorkshire exceed all initial fundraising targets. Set to celebrate the culmination of a year of fundraising in aid of Teenage Cancer Trust, the gala was attended by more than 700 guests and raised an additional £16,218 of much-needed funds to the initial target of £20,000. Sky Betting & Gaming CEO Richard Flint expressed his delight for the successful gala to “We were delighted to exceed our initial fundraising target and I want to say a massive thank you to everyone who has supported us throughout a tremendous year of fundraising for a such a superb charity.”

SiGMA Fall/Winter 2016 Magazine Edition

The latest issue of SIGMAgazine, a bi-annual publication for the the remote gaming industry already features RGOAL in the “Who’s Who” section of the magazine. Find our presence on page 203.

RGOAL team attended the WrB Briefing on Responsible Gambling 2016

"This year World Regulatory Briefing: Responsible Gambling Innovation gathered a European audience to discuss the validity of current RG methods, smart ways of segmenting and analysing data, integrating CSR, CRM and RG as well as discussing the future regulatory requirements across Europe." - WrB Totally Gaming. RGOAL was represented by two C-level executives on this year WrB London. Feedbacks towards the developments undertaken since last year were very positive and the project continues to attract attention from major key-players in the industry.

The UK Gambling Commission warns industry to put consumers at the heart of business decisions

“Don’t wait for a crisis to happen that shakes the very foundation of customers’ trust in your industry. Act now and demonstrate to consumers that your interest in their needs is genuine.” During a speech to operators at the Commission’s first Raising Standards Conference in Birmingham, Sarah Harrison, Commission chief executive, made the point to challenge the industry to become the most trusted gambling sector in the world, urging operators to do even more in areas such as development and implementation of harm reduction strategies and gambling management tools for consumers.

Gambling Therapy presents their first mobile app

Gambling Therapy developed an application that provides a collection of tools and information to help players to identify and overcome problem gambling. The app works on Android and IOS devices and is set to become an helpful tool against problem gambling.

GamCare Expands Youth Services Programme

With the support of two of the industry main operators, Gamcare is set to create three new youth hubs in Bristol, Birmingham and the North West regions. This new programme that also comprehends the expansion of youth education services in London was initially plotted with ARA – Addiction Recovery Agency and according to Dirk Hansen, CEO at GamCare, it “(…) aims to ensure that young people can access honest, accurate and relevant information about gambling and make informed choices about whether they choose to gamble.” 

New research finds that children and adolescents are being targeted by online gambling websites

According to a new research from Queen Mary University of London and City University London, children and adolescents are being targeted by online gambling websites due to flaws in advertising legislation. The research suggests that 77 to 83 per cent of adolescents are involved in gambling and that some are at risk of developing serious gambling problems. (10 to 15 per cent).

RGOAL was one of the sponsors of the WrB Briefing on Responsible Gambling & Reputation Management 2015

The WrB briefing will be focusing on Responsible Gambling & Reputation Management. The conference brings together several stakeholders from the gambling industry including major regulators, operators, gambling addiction agencies, and service providers. The aim is to discuss the situation and work on developing solutions to provide players with a more secure and safeguarded gambling environment, in comparison to what has been provided to date. As a new tool created specifically to provide the first pan-European database of compulsive gamblers, RGOAL is looking forward to participate in this conference and engage in discussions with various stakeholders on how it can provide a crucial help to create a better protected environment for players. RGOAL is focused on actively involving operators to improve the self-regulation of the industry by having players give their consent to be included in RGOAL's database, and thus building a proper management tool for players struggling with gambling addiction, without the need to await regulators to create mandatory systems or processes.